Cancellation & Refund Policy

1. Overview & Scope

At WorkFence Inc., we strive to offer transparent and developer-friendly billing policies across all our API plans. This policy details how subscription cancellations, plan adjustments, and refund requests are handled.

2. How to Cancel Your Subscription

You can cancel your paid API subscription at any time with no cancellation fees:

• Self-Service Dashboard: Log in to your WorkFence Developer Portal, navigate to Settings > Billing, and select Cancel Subscription.
• Support Request: Email our billing support team at [email protected] with your account ID.

3. Cancellation Timeline & Access

When you cancel a paid plan, your cancellation becomes effective at the end of your current prepaid billing period.

4. Refund Policy Rules

• Monthly Plans: Monthly subscription charges are non-refundable for partial months.
• Annual Plans: If you cancel an annual subscription within 14 calendar days of purchase or renewal, you are eligible for a full refund minus consumed API usage fees.
• Free Tier: Free developer tiers incur zero charges and carry no refund provisions.

5. SLA Outage Credits

In the event that WorkFence fails to meet its 99.9% uptime SLA in a given calendar month, enterprise tier customers are eligible for pro-rated service credit offsets applied to subsequent billing statements.

6. Post-Cancellation Data Retention

Following account cancellation, your developer telemetry and API key settings will be safely retained for a 30-day grace period should you decide to reactivate your plan. After 30 days, inactive credentials and logs are permanently archived or deleted in accordance with our data retention policy.

7. Plan Upgrades & Downgrades

Upgrading your API tier takes effect immediately, with prorated billing applied for the remainder of the cycle. Downgrades take effect on your next billing date.

8. Support & Inquiries

For any questions regarding your invoice, subscription status, or refund eligibility, please contact our billing team: